Refund policy

Quality Issues, Damages & Defective Items
We only accept returns, replacements, or refunds if your item arrives defective, damaged, or if you received the wrong item.

If you experience a quality issue with your order:
1. Please inspect your package immediately upon reception.
2. Contact us within 7 days of delivery at infonailsnailsstudio@gmail.com.
3. Include your order number, a brief explanation of the issue, and clear photos or videos showing the defect or damage.

Once we review and accept your request, we will provide instructions and, if necessary, a pre-paid return shipping label, followed by a replacement or a full refund. Items sent back to us without prior authorization will not be accepted.

Non-Returnable Items
The following items cannot be returned under any circumstances (unless defective):
Personal care goods (such as press-on nails and beauty tools)
Custom or personalized orders
Sale items or gift cards

Order Cancellations
Orders can only be canceled before shipping. Once your order has been shipped, it cannot be canceled, returned, or refunded.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at infonailsnailsstudio@gmail.com.